Head of Human Resources – Telecom

Head of Human Resources – Telecom

Location: Hargeisa, Somaliland (with travel across Somaliland, Somalia & Puntland)
Reporting to: Telecom Group Chief Executive Officer (Primary) / Group HR Director (Functional)

About the Role

Dahabshiil Group is seeking a dynamic and commercially astute Head of Human Resources – Telecom to lead the people agenda for its telecom business, Somtel.
This is a senior leadership role and a member of the Telecom Executive Committee (ExCo), responsible for shaping and executing a high-impact HR strategy that directly supports business growth, operational excellence, and workforce transformation.
The successful candidate will act as a trusted advisor to business leadership, translating Group HR frameworks into practical, results-driven solutions that strengthen organizational capability, drive performance, and reinforce a high-performance culture.

Key Responsibilities

1. Strategic HR Leadership & Business Partnership
• Lead the execution of Group HR strategy within the telecom business
• Partner closely with the CEO and leadership team on all people-related matters
• Drive organizational design, workforce planning, and transformation initiatives
• Embed a strong performance and accountability culture

2. Talent Management & Workforce Planning
• Lead recruitment for critical and strategic roles
• Partner with Group HR on executive hiring and succession planning
• Align workforce plans with business growth and operational priorities
• Strengthen employer branding within the telecom and technology sector

3. Performance Management & Capability Development
• Implement and drive the Group Performance Management framework
• Ensure effective goal setting, performance reviews, and accountability
• Support leaders in managing performance and developing talent
• Coordinate learning and development initiatives with Group L&D

4. HR Operations & Employee Lifecycle
• Oversee end-to-end HR operations including contracts, payroll inputs, and employee
records
• Ensure effective onboarding, transfer, and exit processes
• Maintain high-quality HR data and reporting standards
• Drive adoption and utilization of HR systems (HRIS)

5. Employee Relations & Compliance
• Ensure full compliance with labour laws and internal policies
• Manage disciplinary, grievance, and complex employee relations matters
• Promote fair, consistent, and transparent HR practices
• Act as escalation point for sensitive workforce issues

6. Culture, Engagement & Change Management
• Lead employee engagement and internal communication initiatives
• Drive change management across business transformation programs
• Reinforce company values, ethics, and code of conduct
• Support leadership in building a high-performance culture

7. Governance, Reporting & Metrics
• Deliver accurate and timely HR reporting (headcount, attrition, performance, etc.)
• Ensure adherence to Group HR governance frameworks
• Support internal audits and compliance reviews
• Track and report key HR metrics to senior management

Candidate Profile
Qualifications
• Bachelor’s degree in human resources, Business Administration, or related field
• Master’s degree is an added advantage
• Professional certification (e.g., CIPD, SHRM) is preferred
Experience
• Minimum 8–10 years of progressive HR experience
• At least 3–5 years in a senior HR leadership role
• Experience in telecom, technology, or large corporate environments is highly desirable
• Strong exposure to HR operations, performance management, and employee relations
• Proficiency in Somali and English languages, both written and spoken.
Key Competencies
• Strong business partnering and stakeholder management capability
• Commercially aware with a practical, solution-oriented mindset

• Strong understanding of labour laws and HR governance
• Data-driven with the ability to interpret and leverage HR metrics
• Excellent communication, leadership, and influencing skills

Why Join Us?
• Opportunity to shape HR strategy in a leading telecom business
• Direct exposure to executive leadership and strategic decision-making
• Play a key role in a large-scale transformation and growth journey
• Be part of a dynamic and diversified regional group

Interested candidates are invited to submit:
• A detailed CV
• A cover letter outlining your interest in the role
Applications should be sent to group.hr@dahabshiil.com with the subject line “Head of HR – Telecom”.
Deadline: Saturday, 14 May 2026 (5:00 PM – Hargeisa Time).
Only shortlisted candidates will be contacted. Dahabshiil Group is an equal opportunity employer, and female candidates are strongly encouraged to apply.