Hotel and Restaurant Manager

Job Description

JOB SUMMARY:

The Hotel and Restaurant Manager oversees the daily operations of both the hotel and restaurant of the Emeral Hotel. He/She is responsible for ensuring exceptional guest experiences, managing staff, maintaining financial performance, and upholding high standards of service and quality.

KEY RESPONSIBILITIES:

Operations Management:

• Supervise and coordinate all activities within the hotel and restaurant, including front desk operations, housekeeping, food and beverage service, kitchen operations, and maintenance.
• Develop and implement operational policies and procedures to ensure efficient workflow and adherence to quality standards.
• Monitor performance metrics and make adjustments to operations as needed to achieve business objectives.

Staff Management:

• Recruit, train, schedule, and supervise staff members across various departments.
• Provide leadership and guidance to foster a positive work environment and ensure high levels of employee morale and productivity.
• Conduct performance evaluations, provide feedback, and address any performance issues or disciplinary matters.

Guest Services:

• Ensure exceptional guest experiences by maintaining high standards of service, cleanliness, and hospitality.
• Address guest inquiries, concerns, and complaints in a timely and professional manner, striving to exceed guest expectations.
• Implement strategies to enhance guest satisfaction and loyalty, such as personalized service offerings and loyalty programs.

Financial Management:

• Develop and manage budgets for both the hotel and restaurant, monitoring expenses and revenues to achieve financial targets.
• Implement cost-control measures and revenue optimization strategies to maximize profitability.
• Analyze financial reports and performance indicators to identify areas for improvement and make data-driven decisions.

Sales and Marketing:

• Execute sales and marketing strategies to attract guests and increase occupancy rates and restaurant bookings.
• Participate in promotional activities, advertising campaigns, and local marketing initiatives to drive business growth.
• Build relationships with corporate clients, event planners, and other key stakeholders to expand the customer base.

Menu Development and Food Quality:

• Work closely with the chef and culinary team to develop menus that reflect guest preferences, seasonal trends, and culinary innovation.
• Monitor food quality, presentation, and portion sizes to ensure consistency and guest satisfaction.
• Manage food costs, inventory levels, and supplier relationships to optimize profitability.

Facilities Management:

• Oversee the maintenance and cleanliness of the hotel and restaurant facilities, ensuring compliance with health, safety, and sanitation standards.
• Coordinate with maintenance staff and external contractors to address any issues or repairs promptly.
• Implement energy-saving initiatives and sustainable practices to minimize environmental impact.

Laundry Service Management

• Oversee the laundry service operations, ensuring timely and efficient processing of hotel and external client laundry needs.
• Implement quality control measures to guarantee customer satisfaction with the laundering services.

Barber Shop Management

• Ensure the barber shop operates smoothly, providing high-quality grooming services to clients.
• Manage barber staff, including scheduling, training, and performance evaluation.
• Develop service menus, set pricing, and implement marketing strategies to attract and retain customers.

Fitness Center Management

• Develop and implement fitness programs and services that meet the needs of the center’s membership, including group fitness classes, and personal training sessions.
• Ensure the fitness center is clean, organized, and well-maintained. Implement and enforce health and safety standards to reduce the risk of injury and comply with regulations.

Skills and Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Proven experience in hotel and restaurant management, with a track record of success in achieving business objectives.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and customer service skills, with a focus on building positive relationships with guests, staff, and stakeholders.
• Proficient in English Language. Arabic is an advantage.

How to apply

Applying Email: info@meritadvisory.so

Deadline: 4 March 2024

Phone Unspecified