REQUEST FOR PROPOSALS Comprehensive Microsoft Office Suite Training for Central Bank of Somalia.

REQUEST FOR PROPOSALS Ref. No: CBS/RFP/001/2026
Comprehensive Microsoft Office Suite Training for Central Bank of Somalia.

1. Introduction
   The Central Bank of Somalia (CBS) invites both International and National qualified training
   institutions, firms, or companies to submit their technical and financial proposals for the
   delivery of a comprehensive Microsoft Office Suite training program for its staff.
   This initiative aims to enhance digital literacy and improve productivity among CBS personnel
   through structured, hands-on, and application-based training at three distinct levels:
   Beginners, Intermediate, and Advanced. Each level will be delivered in batches of no more
   than 25 participants per session.
   Interested bidders must respond fully to this RFP with both technical and financial
   components.
2. Scope of Work

2.1 Objectives
• Equip CBS staff with essential Microsoft Office skills aligned with their functional roles.
• Enhance efficiency, accuracy, and professionalism in daily operations using Microsoft
tools.
• Enable staff to use Microsoft applications for data analysis, reporting, collaboration,
and communication.
2.2 Training Levels and Content Overview
Level 1: Beginners
• Introduction to Windows Environment.
• Microsoft Word: Creating and formatting documents
• Microsoft Excel: Basic spreadsheets, simple formulas
• Microsoft PowerPoint: Creating basic presentations
• Outlook: Email management and calendar
• OneDrive: Cloud storage basics
BANKIGA DHEXE EE
SOOMAALIYA

CENTRAL BANK OF SOMALIA
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• Teams: Virtual meetings and collaboration
Level 2: Intermediate
• Advanced Word features (styles, tables, templates)
• Intermediate Excel functions (SUMIF, VLOOKUP, PivotTables)
• Data sorting, filtering, and charts
• PowerPoint design principles and animations
• Intermediate Outlook features
• Teams: Channels, files, and app integrations
Level 3: Advanced
• Excel advanced functions (INDEX-MATCH, macros, Power Query)
• Dashboard creation and data visualization
• Word: Mail merger, automation, and complex documents
• PowerPoint: Interactive presentations, hyperlinks, and multimedia
• Teams: Advanced collaboration, governance, and security settings
• Integration between Microsoft applications
2.3 Training Delivery Requirements
• Conduct face-to-face sessions at a venue determined by CBS
• Minimum duration: 30 days per level (flexible based on curriculum depth)
• Hands-on practice using real-life banking scenarios
• Maximum class size: 25 participants per batch
• Provision of printed and/or digital training materials
• All participants to receive a Certificate of Completion
• Post-training support options (optional but encouraged)
2.4 Deliverables
• Customized training manuals for each level
• Presentation slides and instructional videos (if applicable)
• Pre- and post-training assessments
• Feedback forms and evaluation reports
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• Final report summarizing outcomes, participant performance, and recommendations
3. Eligibility Criteria
Interested firms must meet the following minimum requirements:

1. Legally registered business entity with valid operational license in Somalia or
   internationally recognized and capable of operating in Somalia.
2. Proven experience delivering Microsoft Office Suite training to corporate clients.
3. At least three (3) similar projects completed within the last five (5) years, preferably
   in the public sector or banking environments.
4. Trainers must hold relevant certifications (e.g., Microsoft Certified Trainer (MCT)
   preferred).
5. Demonstrated capacity to manage multi-level training programs.
6. Ability to deliver training in English and Somali (or provide interpretation services if
   needed).
   Only eligible firms will be considered for shortlisting and award.

How to apply