Request for Proposals (RFP) Tech Support for the Roll-out of the Daadihiye Early Warning (EW) Platform

Background Information

Raagsan is a female-led social enterprise that specializes in Social Accountability, Governance and Citizen Engagement with focus in the Horn of Africa. Since 2023, Raagsan has been providing community engagement services through its Daadihiye Citizen Engagement platform to provide timely early warning messages and climate risk guidance to flood- and drought-prone communities along the Shabelle River. This involved disseminating messages on weather forecasts and early warning translating hydrological data via radio programs, SMS alerts, and community workshops to increase community awareness. The organization has also worked closely with the national government, local authorities and community leaders to ensure communities have access to timely and reliable early warning information products.

The Innovation

The Beledweyne Voices is one of the initiatives supported by the GSMA Innovation Fund for Humanitarian Challenges. The project is implemented by Raagsan in collaboration with Water in Sight, Radio Hiraanweyne, and Hormuud Telecom, and is funded by the GSMA with contributions from the UK Foreign, Commonwealth & Development Office (FCDO). The project adopts Daadihiye, Raagsan’s mobile-based citizen engagement platform, to provide timely early warning messages and climate risk guidance to flood and drought prone communities along the Shabelle River.

Through integration of manual river data, satellite imagery, and real-time analytics, the project delivers localized alerts via SMS, WhatsApp, radio, and a community call centre. The project will also train gauge readers, organize community preparedness workshops, and targets 31,620 residents with advance warnings, enhancing the communities’ climate resilience and preparedness capacity. By expanding the use of Daadihiye in Beledweyne, this project builds on proven tools and community trust to ensure early warnings are actionable, accessible, and responsive to the needs of vulnerable populations in one of Somalia’s most climate-exposed regions.

Project Description

Daadihiye is a community-centred initiative designed to strengthen local early warning systems and ensure that climate risk information is accessible, trusted, and acted upon by the people most affected by the crises. It integrates community-generated knowledge with satellite and manual hydrological data, and engages communities through radio, SMS, and participatory workshops. The project’s main focus is to scale up Raagsan’s existing Daadihiye Citizen Engagement Platform and deliver water and climate risk guidance and warnings through digitized hydrological observations, enhanced risk modelling and tailored messaging. The goal is to empower Beledweyne communities to take timely and informed decisions when faced by drought and flood emergencies.

Objectives

Raagsan is seeking a tech company to support the roll-out and operation of the Daadihiye Early Warning (EW) Platform. The selected company will provide technical platform maintenance for the Daadihiye EW Platform, prepare the platform to host an online self-paced training course and support its deployment on the Daadihiye EW Platform, enable the integration of a dashboard to capture and visualise feedback from communities within the system, and produce an interactive page for field-based case studies to be published on the Daadihiye EW website.

Scope of Work

The tech company will be responsible for the following tasks:

• Provide technical maintenance and operational support for the Daadihiye EW Platform hosted on Microsoft Azure to ensure continued functionality.
• Enhance the Daadihiye platform with technical features to enable hosting an online self-paced training course, including required backend configurations, content structure, and user access logic.
• Support the deployment of the online self-paced training course on the Daadihiye EW Platform.
•  Integrate a community feedback dashboard into the Daadihiye system to capture, organise, and visualise feedback received from communities.
• Develop an interactive web page for field-based case studies and integrate it into the Daadihiye EW website.
• Ensure all system updates and integrations are compatible with existing Daadihiye architecture and agreed data protection standards.
• Train and hand over the system to the Raagsan team, including step-by-step SOPs and a technical manual to support ongoing platform management.

Qualifications

Raagsan is seeking a consultant or firm with the following qualifications and experience:

• Diploma on computer science or similar …
•  Proven experience in web platform maintenance, system configuration, and integration.
• Demonstrated experience preparing platforms to host online or self-paced training content.
• Experience designing and integrating dashboards and data visualization tools.
• Strong understanding of user access management and system security.
• Experience working with digital platforms in humanitarian and development contexts.
• Ability to produce hands-on training, SOPs, and technical manuals for internal teams.
• Proficiency in English and familiarity with the Somali context is an advantage.

Assignment Budget & Timelines

The assignment will run from February to May 2026. The financial proposal should be inclusive of all costs and fees related to technical development, system configuration, training, documentation, and handover.

Proposal Submission Requirements

• Technical proposal (max 2 pages with links of previous work)
• Company profile and CV of the consultant (s)
•  Financial proposal shall be included in the two-pager
• Examples of relevant platforms or systems previously developed
• Availability and delivery timeline shall be captured in the two-pager
•  Declaration of conflict of interest (if any)

How to apply